Terms and Conditions

Payment: Order must be paid in full before your items will be created or sent. Please read our refund policy for important information.

Shipping: All items are shipped via First Class USPS within 1-3 business days. Custom/Special orders and large orders will take longer to ship. If you would like to have an item shipped overnight, priority, add insurance, etc., please message us BEFORE ordering. Actual delivery time will depend on the shipping method you choose. No items will be shipped until all monies are received into our account.

Refunds and Exchanges: If you are not happy with the order or the item has been damaged in transit, Bangle Services Ltd will happily create another item and send it to you. Proof of damage (photo) will be necessary. YOU MUST CONTACT US WITHIN 7 DAYS OF DELIVERY! Items are to be returned within 14 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For any large OR custom orders, there are no refunds, due to not being able to resell custom orders. Please triple check spelling and grammar before finalizing the design.

FAQs

  • Is everything handmade? YES! All items are individually handmade by Janice. Handmade means they are unique and not machine-made therefore individual variances should be cherished.
  • Do you offer custom and personalized orders? YES! We would love to do a customized order for you. Message us with your request and we will reply with pricing and let you know how long it will take to create!
  • Are the bags machine washable? We suggest that you hand wash our totes and bags, however, we have run them through the gentle cycle and cold water with no problems.
  • Do you offer gift wrapping? YES! We can gift wrap your item for an extra charge. We can also send directly to the recipient for you as well! Message us for additional details.
  • Are the sizes listed exact? Although we list sizes for our cards and our bags, these sizes are approximate and slight differences may occur. They are considered ‘approximate’ sizes.
  • Do you sell wholesale? We are sorry but we do not offer wholesale at this time. But it’s not out of the realm of possibility for the future!